Ombea Customer Feedback Terminals for Continuous Improvement
Organisations with a continuous improvement discipline enjoy:
11.1%
Higher profit growth
34%
Higher employee engagement
"Direct customer feedback is pure gold for us. It helps us to continuously improve our product!"
René Steinhaus
CEO, lux-Airport
Ombea shows you if your customers are happy, or not, and how to improve!
Always-on Feedback
Ombea is an always-on dynamic data platform that gathers and analyses inputs from various feedback touchpoints such as surveys, pulse polls, and feedback terminals.
Real-time Visual Trends
By serving up a continuous stream of actionable improvement suggestions from the people that matter, Ombea turns raw data into comprehensible trends that aid in understanding employee behaviour and customer sentiment to inform strategic decisions.
Total Experience Management
Ombea sits at the intersection of customer experience and employee engagement, gathering feedback from both to help you pinpoint areas of improvement and execute targeted strategies.
Ombea: Customer Feedback Terminals & Widgets
"Protecting patients and making them feel safe was our key priority. I didn’t see anything else that ticked the boxes the way Ombea did."
Ellie Holmes
Corporate Affairs Manager, Nimbuscare
Customer Feedback Terminals
From single-question smiley terminals to multi-question survey tablets, Ombea has it all. Named ExpressPod and ExpressTab, Ombea’s on-site collectors can go where you need them in your physical locations.
Customer Feedback QR Codes
For places where other collectors won’t reach, use Ombea’s Link module. Presented as a QR code or even an email signature, it turns people’s smartphones into a temprary feedback terminal!
Online Customer Feedback Widgets
Take the Ombea concept online by adding widgets to your website or intranet. Place different widgets on different pages so you can understand people’s experience at any point in their browsing journey.
Online Review Management
If you use Trustpilot or Google Reviews, Ombea’s Public Reviews Module will gather the reviews you receive and chart them alongside your other Ombea feedback sources. Now you can access everything from one dashboard for a true overview.
Real-time Visual Trends
No matter what combination of feedback points you use, Ombea turns the raw data into comprehensible trends that aid in understanding employee behaviour and customer sentiment to inform strategic decisions.
