Abbey Healthcare is a family-owned group with over 20 years of experience in the care home sector. With 16 facilities across England and Scotland, the organisation places a strong emphasis on both the physical and emotional well-being of its residents. Fully committed to personalised care, Abbey Healthcare offers an array of activities, exercise classes, and external visits, ensuring residents continue to live fulfilling lives. Their dedicated team guides families through the emotionally taxing process of selecting a new home for loved ones, offering support every step of the way.
“Setting up the device was totally painless and took a maximum of ten minutes”
Sarah Willitts, Associate Operations Director, Abbey Healthcare
As the focus on patient feedback and experience intensifies, traditional methods like biannual questionnaires have proven in some cases, insufficient for Abbey Healthcare. The organisation needed a real-time solution for gauging patient satisfaction, particularly during care delivery.
The slow pace of collecting feedback led to a gap between perceived and actual patient experiences. "We found a disconnect between our perception of people's experience and their actual experience," says Sarah Willitts, Associate Operations Director at Abbey Healthcare. The absence of immediate, actionable data prevented the team from always addressing issues promptly.
Abbey Healthcare chose Ombea.
Sarah first discovered Ombea through a Google search, and the swift, hassle-free response from our team solidified her decision. "Setting up the device was totally painless and took a maximum of ten minutes," she adds.
In conclusion, Ombea has become an integral part of Abbey Healthcare's feedback loop, providing immediate, actionable insights that improve patient care and experience.
