You can set alerts so that Ombea Insights can notify you in the event that feedback meets your custom threshold. For example, you can be notified the Net Promoter Score (NPS) drops below 72 in the last hour.
With the latest update to Ombea Insights, you can now use a wider variety of time intervals. Ombea have added the option for feedback over the:
This gives you finer control over the sensitivity of the notifications.
Create your notifications as normal. When setting the criteria, you will see the new time intervals for you to choose from. The complete list is
If you’d like to know more about scheduled reports and notifications within Ombea Insights, just get in touch and we’ll be happy to help.
