Lifestyle Fitness is a United Kingdom-based chain of health and fitness clubs, with an ambitious mission to help members achieve positive life changes through fitness, healthy lifestyle choices, and improved overall health. The group prides itself on providing top-notch facilities, knowledgeable staff, and industry-leading equipment to ensure that members have the best experience possible.
“The Ombea data has resulted us continuously improving our service.”
Michael Bruce, National Operations Manager at Lifestyle Fitness
The nature of any gym means that changing rooms can become dirty very quickly. Housekeeping requirements change through the year alongside evolving class timetables and changing weather patterns. To combat this, Lifestyle Fitness operate a regular cleaning schedule to ensure the changing rooms regularly maintained to a high standard. This isn’t always enough and, since cleanliness is a provocative topic, it’s vital to stay on top of issues in real-time.
Lifestyle Fitness have placed a series of ExpressPod smiley feedback terminals in the changing rooms at their key sites. Members use these to log their own experience of changing room conditions. The goal is to identify hotspots in real-time and optimise housekeeping schedules to suit, regardless of the season.
Implementing Ombea has delivered several advantages to Lifestyle Fitness.
First, they can monitor a real-time view of housekeeping requirements across their clubs. When an area needs immediate attention, Ombea alerts the local team on site so they can respond quickly. Further, Ombea’s dashboard highlights housekeeping satisfaction trends, so managers continuously optimise schedules to match evolving needs. Ongoing monthly management meetings also use the data: A high-level view of cleaning performance across multiple sites allows managers to optimise operations and ensure that standards are met consistently across all locations.
The net benefit is that premises are kept clean and safe for everyone, all year round.
