Tees Active is a non-profit-distributing social enterprise providing sport, leisure and wellbeing services to communities in partnership with Stockton-on-Tees Borough Council. With a vision of ‘Communities educated and empowered to lead an active life’, Tees Active has over 350 staff, and held the Customer Service Excellence® Award for over 10 years.
“The recognition from Customer Service Excellence is a testament to Ombea’s ability to streamline and simplify customer feedback at scale.”
Andy Mack, Marketing Manager at Tees Active
Tees Active wanted to modernise their customer feedback processes, and were looking for a unified system to collect and analyse data across multiple sites. Their previous system had served them well but was now outdated, and not very accessible for their members.
Tees Active use the Ombea Anywhere module across four different sites including cafes and sports centres. They use the platform to capture visitor insights on their experience. The goal is to continuously improve based on customer feedback, so they always stay ahead of shifting customer expectations.
Using Ombea as part of their project has further improved Tees Active’s performance with their Customer Service Excellence accreditation. For launching and implementing Ombea, they have recently ‘Compliance Plus’ in two of the main accreditation categories.
